Epson and Spinar America Partner to Deliver AR Remote Assistance

Epson, providers of the Moverio augmented reality (AR) smart glasses platform, has inked a partnership with Spinar America. Epson and Spinar America are spearheading AR remote assistance and collaboration experiences through easy-to-use tools. Using Epson Moverio AR smart glasses and Spinar America's “Remote Vision” SaaS product with Zoom video conferencing, businesses can allow a remote expert to see what a local technician sees and provide real-time visual guidance from anywhere in the world by sharing content that appears in the technician's field of view.

Catering to hybrid and remote workplaces, the joint solution allows businesses to accelerate repairs and can reduce mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs. Using the Moverio AR smart glasses, Spinar software powered by Zoom for real-time collaboration between remote experts and on-site personnel, users can connect, collaborate, voice command and interact with content through hands-free communication without the cost and logistics of getting everyone in the same room.

“Right now, businesses are in need of new communication practices and innovative productivity tools to collaborate effectively when employees can't be in the same location,” says Kevin Weafer, CEO, Spinar America, Inc. “The 'Remote Vision' and Epson Moverio solution goes a step beyond usual teleconferencing to provide a unique avenue for rich work and collaboration experiences including remote assistance and on-site inspections that can improve overall business operations.”

Powered by Epson's Si-OLED display technology, Moverio smart glasses allow professionals to view the Remote Vision interface, powered by Zoom, including instructions and photos sent through the chat box, via a wearable display that minimizes visual obstruction. Unlike using handheld tablets or smartphones, users wearing the Moverio smart glasses with a built-in camera have their hands free to continue working and collaborate more efficiently from remote locations.

“Businesses are evolving at a faster rate to stay ahead and accommodate the needs of today's workforce, incorporating new remote assistance tools into day-to-day processes to improve communication over the long haul,” says Remi Del Mar, senior product manager, Digital Experiences, Augmented Reality & Commercial Display Solutions at Epson America, Inc. “We are excited to work with Spinar America to help bridge the gap between countries, cultures and borders through hands-free communication. By harnessing the power of AR for real-time collaboration, companies are able to excel in the 'new normal.'”

Epson and Spinar will be showcasing the Remote Vision powered by Zoom collaboration solution at the Field Service Connect USA 2021 virtual event, being held Feb. 17-18, 2021. An exclusive, invite only event for 75 senior executives in charge of field service, Field Service Connect provides a forum to share detailed discussions, source solutions and services from leading providers, and gain valuable insights on improving strategy.

Sources: Press materials received from the company and additional information gleaned from the company’s website.

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